Technology Support Specialist

Apply now Job no: 497251
Position type: full-time
Location: Lewisburg, PA
Categories: Other, Library & IT

Working collaboratively with fellow members of Library and Information Technology and functional area leads, the Technology Support Specialist provides technical support for faculty, staff, and students via phone, email, and in-person to address higher level, complex issues. This will include working with Windows and Apple  laptops and desktops, iOS and Android devices, software packages (Google suite, Adobe, etc.), and our ticketing system. 

The primary goal of this position is to provide customer-centric, responsive and high quality technology services to our campus community beyond routine technical knowledge. To that end, the Technology Support Specialist will possess a solid blend of both customer service and technical acumen.  Communicating to our customers in a confident, patient and professional manner will be key to the daily work. 

This is a full-time, 12-month, exempt, benefits eligible position.

Minimum Qualifications

  • Three years of related experience, or an equivalent combination of education and experience

  • Working knowledge of Windows hardware, software, and operating systems.

  • Ability and enthusiasm for learning new technology tools, operating systems, applications, etc. 

  • Strong written, oral, and interpersonal communication skills are a must, as are excellent coordination and organization abilities.

  • Strong customer service perspective and a keen interest in providing high-quality services to the campus community

Preferred Qualifications

  • Experience supporting PC hardware and Windows in an enterprise environment

  • Proficiency with Apple hardware and OS

  • Bachelor’s degree

  • Work experience in higher education

  • Experience supporting end users 


Physical Requirements

  • Ability to lift and carry 30 lbs

  • Ability to sit and stand for up to two hours

  • Ability to go to client workstations on campus

Work Type: 

This position is full-time, benefits eligible, staff exempt position. 

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Salary Range:

This is a Staff exempt position with a hiring range of $47,760 - $59,700.  The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

Benefits: 

Eligible full- and part-time employees are compensated beyond base salary through our total
rewards package that includes (but is not limited to) - 
- flexible scheduling options determined by role; 
- medical, prescription drug, vision, dental, life, and long-term disability insurance options;
- an outstanding 10% employer contribution to your retirement plan (no contribution requirement
for non-exempt positions);
- generous paid time off, including vacation and sick time, a community service day, and 19 paid
holidays (including two full weeks off for Winter Break!); 
- tuition remission, exchange and grants for the employee, spouse/spousal equivalent, and
children (with credit for full-time, benefits eligible employment at other institutions of higher
education);  
- a comprehensive employee wellness program including program incentives;
- a myriad of other benefits, including parental leave, an employee assistance program, fitness
center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here(*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community.  We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings.  We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

For a full position description, please contact HR-Recruitment@bucknell.edu.  Applications require a cover letter, resume and references and will only be accepted online through Bucknell’s career site (jobs.bucknell.edu). 


About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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