Coordinator, Center for Alumni & Family Engagement

Apply now Job no: 496834
Position type: full-time
Location: Lewisburg, PA
Categories: University Advancement / Alumni Relations

University Advancement (UA) is here to advance the mission of Bucknell University by engaging the Bucknell community. It is only through the support of alumni, parents and friends — by opening doors to career opportunities, engaging others to join the conversation and community, and entrusting us with their philanthropic commitments — that we can further elevate Bucknell as a leader in undergraduate education.

Our team is dedicated to this mission and unified by five values:
• Lead with Integrity.
• Embrace a Collaborative and Inclusive Spirit.
• Be Open and Receptive.
• Nurture Creativity and Innovation.
• Foster a Culture of Empowerment and Knowledge.

These values also illustrate how we bring, as a division, the University's strategic plan to life and exercise our commitment to diversity, equity and inclusion on a daily basis.

As part of UA, the Center for Alumni & Family Engagement seeks to create significant relationships between Bucknell and its alumni and parent communities to help secure resources necessary for the University to fulfill its educational mission.

As part of UA, the Coordinator is a member of the Events team within the Center for Alumni & Family Engagement. This position receives work and guidance from assistant directors serving as event managers and program managers (as well as directors within the Center as needed) for responsibilities that contribute to and are supportive of assigned programs and events. The Coordinator shares ownership in the Center’s success, has responsibilities that help ensure constituents have a positive experience (that exceeds expectations) during interactions with Bucknell and helps achieve the division and office strategic objectives.

This position reports directly to an Assistant Director within the Center for Alumni & Family Engagement.

Job Duties:
Supports programs and events and provides volunteer data entry in the following ways:
• Provides support to program directors, including coordinating calendars, scheduling meetings, surveys, managing check requests, pulling lists, events, attendees and gifts.
• Provides frontline customer service, including managing the alumni email account, physical mail and main phone line.
• Provides acknowledgment of alumni milestones (e.g., marriages, births, promotions, deaths).
• Provides data entry and data retrieval for various projects including volunteers.
• Performs general office duties and business practices, including answering phones, greeting guests, record keeping, photocopying, etc.
• Creates online registration sites (including forms and web pages) for assigned events within the designated software and using branded and approved styles, colors, typography, formats and content.
• Ensures proper reviews and tests of event registration sites.
• Obtains and loads accurate invitation lists to registration sites.
• Ensures and maintains up-to-date and accurate event information in the division’s central customer relationship management (CRM) system.
• Provides customer service to constituents for assigned events by answering registration-related questions, addressing issues, etc., that arise before, during and after the events. This includes phone, email or in person.
• Creates registration-related reports as needed for assigned events.
• Provides name badges and other print collateral for events as needed and requested.
• Creates, tests, obtains appropriate reviews and sends event-related emails for assigned events within the designated software and using provided content, as well as branded typography, formats and colors.
• Performs entry of data in the division’s CRM system to help ensure the event and communication calendar, as well as event information, are kept up to date.
• Assists event and program managers as requested with logistical preparations for events, the order of event supplies, submissions of vendor invoices for payment, contract submissions, etc.
• Serves as a liaison as needed with the division’s Records office and with the Print, Publications & Mail office for graphic design, print and mailing needs.
• Helps to coordinate attendee check-in processes for events as needed.
• Fulfills staffing positions at events as needed.
• Manages any refunds needed for event attendees according to a defined process.
• Manages and respects confidential and sensitive information.
• Participates in continuous improvement plans for the Center for Alumni & Family Engagement.
• Builds surveys and compiles collection of responses as needed.
• Assists with other office functions and activities as needed and participates in regular staff meetings.
• Performs other duties as assigned.

Minimum Qualifications:
• High school diploma or equivalent
• Two years of customer service or office experience
• Experience demonstrating mid-level or higher skills in Microsoft Office Suite
• Excellent verbal and written communication skills, as well as strong editing, spelling and grammar skills
• Demonstrated creativity, initiative and proactive problem solving skills
• Demonstrated excellent interpersonal skills and ability to build positive relationships with a diverse constituent base

This position requires occasional evening and weekend work to support UA’s events including blocks of time for major events such as Family, Reunion, and Homecoming Weekends, and other event support as required. Staff should mark their calendars for major events and events in their department. Exceptions require supervisory approval.

May be requested to travel on occasion.
Some mild to moderate physical activity may be necessary.
State and federal background checks will be required to work at certain events.

Preferred Qualifications:
• Three or more years of event support
• Experience in a higher education setting
• Experience planning and managing group social media
• Experience with database applications like Banner and/or Blackbaud
• Experience with Qualtrics, Smartsheet, and Ablebits
• Valid U.S. driver's license and a willingness and ability to travel occasional evenings and weekends in support of off campus events

Work Type: 

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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COVID-19 Information

Bucknell University is committed to the health and well-being of our community. As such, we have implemented many strategies to keep our community healthy. Students are required to be vaccinated against COVID-19, and faculty and staff are strongly encouraged to vaccinate and provide documentation of vaccination to Human Resources. Employees who do not provide evidence of vaccination are required to participate in the University’s COVID-19 sequential testing program. All members of the Bucknell community and campus visitors are required to wear masks inside public and academic buildings, regardless of social distancing or vaccination status. Click here for more information.

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