Assistant Manager, Campus Box Office

Apply now Job no: 496875
Position type: full-time
Location: Lewisburg, PA
Categories: Other, Finance / Business Support

Bucknell University is seeking an Assistant Manager for the Campus Box Office, which distributes tickets for approximately 170 events during the academic year. The Assistant Manager is responsible for daily operations of the Campus Box Office and will oversee coverage for ticket sales at evening and weekend athletic events, productions of the department of Theatre and Dance, Weis Center events, concerts presented by Bucknell Student Government, and other ticketed events. This position is also responsible for coordinating ticket sales for receptions at away games hosted by University Advancement. This full-time, exempt, benefits eligible position reports to and is supervised by the Campus Box Office Manager.

Job Duties:
• Responsible for hiring, scheduling, training and supervision of student ticket sellers, student ticket coordinators as well as Bucknell University employees working Campus Box Office events.
• Coordinate reconciliation of (1) operator drawers in compliance with finance office procedures, (2) daily sales totals for Campus Box Office and (3), all ticketed athletic events in compliance with NCAA guidelines in collaboration with the Associate Director of Athletics for Business Services.
• Assist with processing season ticket sales for Athletics and Weis Center.
• Supervise daily operations in the Weis Center location of the Campus Box Office to ensure student preparedness and customer satisfaction. Ensure petty cash is accurate, supplies are available, computer and printers are working properly and customer needs/requests are being addressed.
• Responsible to ensure preparedness for daily ticket sales at the Campus Box Office outlets. Ensure supplies are available, computer and printers are working properly and additional staff is available as necessary for specific on sale dates to be determined.
• Coordinate on sale dates for Athletics and Recreation with Campus Box Office Manager.
• Provide Campus Box Office Manager with event reports for reconciliation with Finance Office.
• Assist Campus Box Office Manager in all aspects of ticketing system, to maintain best practices with current technology for Campus Box Office and ensure proper equipment functioning.
• Assume managerial responsibilities in the Campus Box Office Manager’s absence.
• Coordinate accommodations for events in order to remain ADA compliance.
• Assist with summer camps and conferences including managing meal cards and updating meal billing.
• Serve as liaison with the Athletics and Recreation to:
   - ensure game day ticket sales operations run in an efficient manner to include visiting team consignments and complimentary tickets for teams’ home and away.
  - coordinate ticket sales with Center for Alumni and Family Engagement for receptions at away games. 
  - attend weekly game ops meeting with Athletics and Recreation.
  - coordinate distribution of Bucknell University student and employee tickets.
  - ensure Bucknell University's compliance with NCAA in regards to ticket sales.
  - arrange all aspects of consignments and team comps for both home and away games from competing institutions.
  - prepare complimentary ticket lists and compliant sensitive materials for the Athletics staff as needed.
  - secure tickets to suites as requested.
• Perform and/or supervise the following duties:
  - Assist in providing box office coverage at events outside of box office hours
  - Ensure accurate customer records in the ticketing system.
  - Coordinate adequate coverage in outlets for on sale dates as needed.

Minimum Qualifications:
• Demonstrates the ability to provide highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
• 4 years of relevant experience or a Bachelor’s degree.
• Proficient with Microsoft Office, with emphasis on Excel and Word.
• Must be flexible with working nights, weekends and holidays.
• Demonstrates the ability to handle multiple tasks simultaneously and effectively.
• Demonstrates the ability to work independently when needed, but still be part of the team.
• Valid PA drivers license

Preferred Qualifications:
• Experience with a campus ticketing system

Physical Demands:
• Ability to lift 25 lbs. Physical abilities as are necessary to transport portable computers, ticket printers, and supplies around the campus.

Work Type: 

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

Advertised: Eastern Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More

COVID-19 Information

Bucknell University is committed to the health and well-being of our community. As such, we have implemented many strategies to keep our community healthy. Students are required to be vaccinated against COVID-19, and faculty and staff are strongly encouraged to vaccinate and provide documentation of vaccination to Human Resources. Employees who do not provide evidence of vaccination are required to participate in the University’s COVID-19 sequential testing program. All members of the Bucknell community and campus visitors are required to wear masks inside public and academic buildings, regardless of social distancing or vaccination status. Click here for more information.

HR Resources