Due to the COVID-19 pandemic, Bucknell is limiting its current recruitment efforts. All active jobs will remain posted on this site, and search processes will be conducted virtually. For more information, visit bucknell.edu/COVID19. Please contact hr-recruitment@bucknell.edu with any questions.

Operations Area Manager

Apply now Job no: 496713
Position type: full-time
Location: Lewisburg, PA
Categories: Facilities

The Operations Area Manager has responsibility for prioritizing, scheduling and assigning work, supervising, training and developing staff members, equipment and workloads. Safety and day-to-day functions which comprise daily operational support such as custodial, housekeeping, special events, conference, and facilities maintenance requirements will play an integral part of this supervisory role as well. Our custodial staff requires great interpersonal skills as you’ll frequently interact with customers such as students, visitors, contractors, vendors, and other University staff. Apply today if this active position sounds like something you’d enjoy! 

This is a full-time, exempt, benefits eligible position reporting to the Associate Director of Operations. 

Job duties include:
• Works with all University departments, students, staff, and customers to determine work and resource requirements to support daily operations such as custodial, housekeeping, special events, conference, and facilities maintenance requirements. Establishes, evaluates, and schedules programs for proper procedures for operations, maintenance, training, and safety.
• Develops schedules, assigns tasks, and checks progress. 
• Directly supervises staff including, but not limited to setting and demonstrating performance standards, interviewing and hiring, performance management, coaching/counseling and progressive discipline, monitoring/reviewing time cards and overtime, updating job descriptions. 
• Coordinates and implements required daily operational support to all university programs and functions to include, but not limited to, building inspection, work order submission, athletic events, conferences, special events, furniture storage and drayage, equipment repairs, custodial supply storage and distribution, charge back system, residential and Greek life coordination, tool inventory, upholstery repairs, carpet program, furniture purchases, special equipment, walk-off carpet program, rental properties, paper towel and soap dispenser systems, solution centers, and related daily operational activities.
• Acts as primary manager for all major campus furniture/equipment moves and pest and insect control, and designates alternate manager of special programs.
• Assesses training needs and conducts required training to assure individual and team proficiency. Conducts recurring training for daily operations and conducts new employee orientation and training.
• Responsible for distribution, repair, replacing and purchasing custodial and maintenance supplies and equipment for the custodial staff. 
• Inspects work areas, storage areas, supplies, and equipment to determine proper procedures are being followed and standards are met. 
• Works with others as a team member or team leader in coordinating services throughout the campus as needed. Cross-trains others to ensure special programs will function in the absence of the primary manager. Ensures special program budgets are spent wisely and that all customers are treated fairly and courteously.
• Prepares documents, spreadsheets, and databases, communicates with email, and uses facilities maintenance software.
• Adheres to OSHA standards, employs safe practices, and follows safety policies/procedures. Uses PPE in a safe manner, sets examples for others and notifies supervisors of potential hazards, and demonstrates good housekeeping habits.
• Supports and promotes the University’s sustainability efforts.

Minimum Qualifications:
● High school diploma or equivalent
● Three years of supervisory experience. Experience in operating and training staff on the proper use of a variety of custodial manual and motor driven tools and equipment.
● Knowledge of and experience with cleaning techniques, products and equipment.
● Strong customer service focus and time management and organizational skills.
● Proficiency with Word, Excel, email, and other similar software programs.
● Ability to work with numerous interruptions, meet deadlines, and work well under pressure.
● Strong interpersonal skills, exhibited by the ability to exercise diplomacy, tact, discretion, and strict confidentiality with all persons both within and outside the department.
● Ability to work independently and as a team member; take initiative, use good judgment, and communicate effectively.
● Demonstrated commitment to diversity and inclusiveness.
● A valid driver's license and a safe driving record for the past three years.

Other Requirements:
● This staff position is classified as part of essential services. This individual is required to report to work even if campus has a delayed opening, early closing, or is closed, unless instructed otherwise by a supervisor or when the individual has concerns related to their personal safety.
● Able to work occasional overtime as required.
● Post offer drug screening, motor vehicle and background checks will be conducted.

Physical Demands:
● Bends, kneels, stoops, pushes, pulls, reaches above and below shoulders, lifts and carries objects up to 25 pounds unassisted; assists others in moving objects greater than 25 pounds as needed; climbs and works on stools, ladders, stairs and elevated platforms with training and safety equipment.
● Must be able to work outdoors and indoors.
● Daily exposure to dust, dirt, cleaning detergents and chemicals, odors, body fluids and waste, weather and temperature changes.

Work Type: 

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 50 majors and 60 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,600 undergraduate and 100 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its students. Residential life is vibrant with about 150 student-run organizations, 27 NCAA Division I athletic teams, a robust arts culture, and a strong student commitment to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Located in central Pennsylvania, Lewisburg features a variety of restaurants, beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), charming shops and boutiques, and the Barnes and Noble at Bucknell University Bookstore. About 33,000 residents live in the region.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is about three hours from New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living here is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and many opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School is consistently ranked among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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