Systems Analyst

Apply now Job no: 496476
Position type: full-time
Location: Lewisburg, PA
Categories: Library & IT

Library and Information Technology at Bucknell is a unified organization that has evolved dramatically, shedding over time many of the distinctions that frequently separate university library and information technology departments. Library & Information Technology takes pride in its accomplishments and its important role at Bucknell. Staff members are committed to professionalism, excellence and service through: innovation and creativity; collaboration; diversity and inclusion; integrity; trust and trustworthiness; and communication and transparency.

The primary responsibility of the Systems Analyst is to support, implement, administer and maintain a portfolio of Bucknell software applications, both on premise and in the cloud, which support the various needs and functions of University users, departments and colleges. Maintenance includes understanding user needs and expectations, monitoring, troubleshooting, and fixing the issues that arise, contacting and escalating to software vendors and/or other internal technical resources as deemed appropriate. The Systems Analyst will perform access and security control for assigned systems. It will also include planning, coordinating, and executing on enhancements and upgrades as and when needed.

All Library & Information Technology staff members are expected to contribute to Bucknell’s commitment to diversity, equity and inclusion.

Job Duties:
• Serve as a technical expert in a team supporting University-hosted and cloud-based applications.
• Follow best practices toward the installation, implementation, maintenance, and support of software.
• Troubleshoot system related problems; coordinate with relevant staff regarding user support and problem resolution.
• Respond to requests to address auditor recommendations and comply with set standards and goals.
• Apply project management skills as they apply to small to medium projects to achieve project success.
• Manage projects throughout life cycle, coordinate resource, work with vendors, provide technical support where needed.
• Manage project communication, including the establishment of communication plans and structures.
• Collaborate to determine project resource requirements and roles based on project requirements, time frames and budgets.
• Comply with university computing and data security standards
• Coordinate with Systems Engineers, Database Administrators and Software Engineers regarding data integration and data access.
• Manage the security access setup and matrix of the supported applications, and coordinate with the Chief Information Security Officer (CISO) for incidents and audits.
• Monitor applications and take corrective action to prevent or minimize system downtime.
• Coordinate enhancements and upgrades to the applications with users, other L&IT staff, and vendors as needed to meet the institution’s needs.
• Test and evaluate vendor patches and new releases, following change-control management and vendor-recommended best practices and procedures related systems.
• Partner with functional areas through evaluation and testing of vendor patches and new releases, following change-control management and vendor-recommended best practices and procedures
• Create user documentation and train personnel on new applications software.
• Create support documentation and partner with other L&IT staff to allow for backup support of the applications.
• Become escalation point for user support inquiries and problems.
• Assist in the integration and growth of the University's business intelligence and reporting solutions
• Document the FAQs, update Knowledge Base articles, and create Standard Operating Procedure (SOP) instructions.
• Collaborate on special projects with departmental peers and colleagues.
• Stay abreast of emerging products and technologies and maintain skills through formal and informal training, networking, and event attendance.
• Appropriately utilize the University’s project and ticketing system.
• Performs other duties as assigned.

Minimum Qualifications:
• Bachelor's degree and three years of experience in a systems operations focused role; OR a minimum of seven years of combined experience and education
• Knowledge of relational databases and SQL reporting tools
• Enthusiasm for learning new software tools, operating systems, network applications, etc.
• Strong multi-tasking and prioritization skills
• Strong interest in creative problem solving, the application of emerging technological standards, and providing functional, high quality services 
• Strong analytical and problem solving skills with the ability to work both independently and collaboratively in a dynamic and demanding environment
• Demonstrated ability to work closely with a wide range of people, including students, faculty, and staff, possessing a wide variety of skills
• Strong organizational skills and a detail-oriented mentality
• Customer and team oriented
• Ability to work off-hours to resolve application issues or problems
• Experience using troubleshooting techniques to resolve application related problems
• Need to ensure availability, dependability, and reliability of assigned applications
• Observation of confidentiality of work related information and materials

Other Requirements:
• Willingness to respond to occasional emergency situations as they arise outside of normal working hours for the portfolio of enterprise systems 
• Willingness to flex schedule for planned outages and upgrades as needed

Preferred Qualifications:
• Working knowledge or proficiency in application programming languages
• Experience with Windows and/or Unix/Linux operating systems and related scripting languages
• Experience in troubleshooting enterprise level applications and Operating Systems
• Have understanding of networking systems across Hosted or SaaS environments
• Familiarity with the academic and business processes of higher education and the interrelationships between departments, data, and systems

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 50 majors and 60 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,600 undergraduate and 100 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its students. Residential life is vibrant with about 150 student-run organizations, 27 NCAA Division I athletic teams, a robust arts culture, and a strong student commitment to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Located in central Pennsylvania, Lewisburg features a variety of restaurants, beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), charming shops and boutiques, and the Barnes and Noble at Bucknell University Bookstore. About 33,000 residents live in the region.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is about three hours from New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living here is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and many opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School is consistently ranked among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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