Admissions Information Coordinator

Apply now Job no: 496865
Position type: full-time
Location: Lewisburg, PA
Categories: Enrollment - Admissions & Financial Aid

Bucknell University is excited to announce the search for an Admissions Information Coordinator. This person will be responsible for serving as the interface with multiple people in the Admissions office and around campus, answering calls and monitoring incoming electronic communication to quickly and accurately respond to inquiries from prospective students and families, individuals outside of Bucknell who work with high school and college students, and other University offices. The Admissions Information Coordinator reports to the Senior Admissions Information Coordinator.

This is a full-time, 35-hour per week, 12-month, non-exempt, benefits eligible position. All Admissions team members are expected to contribute to Bucknell’s commitment to diversity, equity, and inclusion.

Job Duties:
Assist in managing, processing and responding to all incoming electronic communications to the Office of Admissions. This includes, but is not limited to phone calls and email. These calls will include general requests for information, scheduling of appointments for daily visitation programs, event registration, application status queries, questions related to the admissions process, and information regarding visiting campus and the local community.
Generate correspondence to external constituents to respond to incoming queries or when requested by a professional staff member.
Maintain appropriate confidentiality of student information and proprietary department records.
Process any general queries by mail that are not related to a specific applicant or prospective student.
Develop and maintain an up-to-date knowledge of Admissions programs and functions, as well as general knowledge of the University and its structure to be able to accurately answer questions and inquiries.
Remain knowledgeable, current, and responsive to changes in office protocol and procedure.
Serve as a backup to the Senior Admissions Information Coordinator
Serve as a backup for the front desk staff. Duties include receiving, greeting, and directing campus visitors.
Assist with data entry and scanning of prospective student inquiries and application information when needed.
Reserve back-up venues for family preview sessions and group previews, as needed.
Hire, train, and supervise student assistants, in collaboration with the Senior Admissions Information Coordinator.
Coordinate and maintain all college fair activity for the Admissions staff.
Provide all support services for college fairs including communicating with admissions officers, high schools and alumni/parents, sending materials, responding to fair invitations and securing payment for fairs.
Secure alumni and parent volunteers to serve Bucknell representatives at regional college fairs.
Assist the counselor who oversees the Admissions alumni and parent engagement program with logistics related to volunteer identification, recruitment, communications, training, and recognition.
Create agendas and compile minutes for the Off-campus Recruitment Committee meetings and retreats.
Assist with the t-shirt/pennant/giveaway program.
Assist with the Telephone Outreach Calls (TOC) program.
Attend Admissions staff meetings and retreats as requested.
Participate in professional development opportunities, conferences, and other activities, as requested and approved.
Serve on other University committees, task forces, and advisory boards, as requested.
Assume other duties as requested by the supervisor or Dean of Admissions.

Minimum Qualifications:
High school diploma or equivalent
One year of administrative experience
Strong customer service, communication, interpersonal, organizational, and time management skills including the ability to prioritize multiple tasks
Proficiency in Google Workspace and the capability to learn new technologies

In addition to the standard office hours of operation, this position may require Saturdays and limited evening work, which would be scheduled in advance.

Preferred Qualifications:
Experience with a multi-line telephone system
Familiarity with the college admissions process
Experience in customer service, sales, marketing, and/or public relations

Physical Demands:
The ability to lift boxes weighing up to 30 lbs. is required.

Work Type: 

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

Advertised: Eastern Daylight Time
Applications close:

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COVID-19 Information

Bucknell University is committed to the health and well-being of our community. As such, we have implemented many strategies to keep our community healthy. Students are required to be vaccinated against COVID-19, and faculty and staff are strongly encouraged to vaccinate and provide documentation of vaccination to Human Resources. Employees who do not provide evidence of vaccination are required to participate in the University’s COVID-19 sequential testing program. All members of the Bucknell community and campus visitors are required to wear masks inside public and academic buildings, regardless of social distancing or vaccination status. Click here for more information.

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