Network Administrator

Apply now Job no: 496327
Position type: full-time
Location: Lewisburg, PA
Categories: Library & IT

The Network Administrator’s mission is to maintain a reliable, secure and efficient data communications network. The primary focus of this position is to design, build, support, install, maintain, troubleshoot and optimize the campus wireless systems. The Network Administrator will also be able to deploy, maintain, configure and monitor all active network equipment in order to ensure the running of a smooth network operation. The Network Administrator takes direction from the Assistant Director, Network and Telephony, and works collaboratively and willingly with members of Network and Telephony, Systems & Operations, Technology Support, the CISO, and other staff in Library and Information Technology and/or other university departments.

Library and Information Technology at Bucknell is a unified organization that has evolved dramatically, shedding over time many of the distinctions that frequently separate university library and information technology departments. Library & Information Technology takes pride in its accomplishments and its important role at Bucknell. Staff members are committed to professionalism, excellence and service through: innovation and creativity; collaboration; diversity and inclusion; integrity; trust and trustworthiness; and communication and transparency.

All Library & Information Technology staff members are expected to contribute to Bucknell’s commitment to diversity, equity and inclusion.

Job Duties

  • Monitors and supports daily network operations, on both wired and wireless networks.
  • Performs wireless site surveys, supports, designs and implements solutions for our campus-wide high density wireless expansion.
  • Continuously monitors, using Slack, Akips, Monitis, Nagios, Airwave and/or other tools, network functionality and responds promptly and appropriately to outage notifications.
  • Configures and maintains network equipment, including but not limited to, Cisco switches & routers, Aruba wireless controllers & access points, and/or Palo Alto firewalls.
  • Provides mentoring, supervision, guidance and instruction to our student employees.
  • Performs physical installation of network cabling and associated equipment, which will include punching down wires, terminating jacks, crimping ends on Cat5/5e/6/6a cables, mounting access points and similar equipment.
  • Provides troubleshooting and resolution of general network issues. Provides level 2 & 3 support in area of expertise: wireless networking issues.
  • Plans, develops, tests, implements, and documents new hardware as well as enhancements to the existing hardware for the physical and data security systems that comprise the campus network.
  • Serves as a leading contributor in the planning, development, testing, and implementation of new solutions as well as enhancements to the existing infrastructure for the systems related to the area of expertise: wireless networking issues.
  • Participates in the planning and development of projects and applications throughout the university that require network involvement, experience and/or integration.
  • Provides detailed training and instruction for the transfer of procedures and knowledge to other Library and IT staff, as well as to the campus community at large in area of expertise: wireless networking.
  • Organizes and maintains informational and procedural documentation for the network team.
  • Maintains supportive, professional relationships with end users by providing courteous, responsive service to the campus community, including our colleagues in Library & Information Technology.
  • Stays up-to-date with current trends and developments in networking, information security and telecommunications.
  • Collaborates with outside vendors and/or contractors to plan, support, troubleshoot and/or implement the technology that makes up the campus network.
  • Participates in the planning and execution of semi-annual disaster recovery testing and remediation.
  • Utilizes TeamDynamix to track ticket entries, progress and resolution; for project updates and time tracking; and change management requests.
  • Organizes, maintains and ensures availability of stock networking hardware, cabling, tools, labels, etc.
  • Ensures the asset management database for the networking team remains accurate and up-to-date.
  • Participates in overnight on-call rotation and is available during non-office and emergency hours to respond to critical needs of the University.
  • Protects, respects and maintains the confidentiality of information held within or transferred across the University’s technological resources.
  • Exempt employees are required to work as much time as is necessary to fulfill the requirements of the position without additional compensation, even if the work is performed beyond “normal” work hours.
  • Assumes other duties as assigned.

Minimum Qualifications

  • Bachelor's degree or equivalent combination of education and/or experience
  • Familiarity of the IP protocol suite, including the Physical, Data Link and Network layers
  • Demonstrated experience in troubleshooting and creative problem solving
  • Demonstrated experience with physical (layer 1) networking, for instance:
    Installing network racks and/or cable tray; cable termination (RJ45 ends, jacks and/or punch-down blocks); routing copper & fiber optic cables through cable management systems, uplinking devices such as wireless access points and network switches
  • Demonstrated experience with the Cisco IOS, IOS XE and/or NX OS operating system
  • Experience installing and configuring a wireless solution such as Aruba, Ruckus, Cisco, etc.
  • Experience racking and cabling networking equipment
  • Solid understanding of and experience with wireless networking fundamentals, for instance: protocols, authentication types, radio frequencies, etc.
  • Willingness to work closely and amicably with a diverse group of individuals including students, faculty, administrators, and support staff who possess a wide variety of technical skills/understanding
  • A self-starter with the ability to fulfill a variety of functions without direct supervision in a dynamic and demanding environment
  • Strong verbal, written, and interpersonal communication skills
  • Administrative experience with Unix-like, Windows, or Macintosh operating systems
  • Enthusiasm for continued learning

Preferred Qualifications

  • Bachelor's degree in a relevant field
  • CCENT, CCNA or similar certifications
  • Familiarity with Aruba wireless networking equipment
  • Familiarity with Palo Alto firewalls
  • Familiarity with VOIP and associated protocols
  • Familiarity with network monitoring tools
  • ACMA or similar certifications

Physical Demands

  • Ability to differentiate colors
  • Ability to climb ladders and perform over-head work
  • Ability to work in confined spaces
  • Ability to lift moderate loads (~30lbs) unassisted, heavier loads (~70lbs) with assistance
  • May be sometimes required to work in areas that are not temperature controlled
  • May need to work in areas under construction and/or dusty locations
  • Must be able to work at a computer terminal for extended periods of time

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 50 majors and 60 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service-learning and research opportunities. Bucknell’s 3,600 undergraduate and 100 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors.

Bucknell’s beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its students. Residential life is vibrant with about 150 student-run organizations, 27 NCAA Division I athletic teams, a robust arts culture, and a strong student commitment to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Located in central Pennsylvania, Lewisburg features a variety of restaurants, beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), charming shops and boutiques, and the Barnes and Noble at Bucknell University Bookstore. About 33,000 residents live in the region.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University’s main campus is about an hour away, as is Harrisburg, Pennsylvania’s state capital. Bucknell is about three hours from New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living here is low compared to that of major U.S. cities and suburbs. Bucknell’s surroundings yield fresh produce, cultural activities and events, and many opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School is consistently ranked among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

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